SERVICE TRANSITION PROJECT COORDINATOR

PURPOSE OF ROLE

  • Coordinate the correct project execution for Merge and Acquisitions projects (not limited to), including plan definition, cross interactions with Service Management and platform areas, and the defined regional / market POC / SDMs. 
  • Define and validate all the prerequisites to protect the services in production to provide DDC readiness for newly introduced or changed IT Services coming from the M&A process or others as requested. 
  • Support the Project and transition Deployments – Using an integrated approach with Projects, aligned to project delivery objectives and phases 
  • Perform follow-ups on projects or transition processes related to any cross-functional platform, area, or market involved.  
  • Ensure all the requirements are met to achieve a great service quality from Service Management to the new business and internal platforms. 
  • Participate, lead, and support in the Service Transition process for new or modified services using a process-based and predictable approach, internal core team to retain knowledge and protect the service design, and resource pool to flex to demand from projects. 

JOB ROLE AND RESPONSIBILITIES

  • Utilizing the Service Transition Process to manage and coordinate the introduction of new and modified services 
  • Delivering Service Transition Projects and Programmes in line with recognized best practice methodology to meet Operational requirements (managing risk, governance, quality assurance, issue resolution, reporting) for services supported by DDC 
  • Developing Service Transition plans, ensuring deliverables and milestones are met 
  • Ensure that the Service can be managed, operated, and supported in accordance with the requirements and constraints specified within the service design 

SKILLS AND EXPERIENCE REQUIRED

  • Demonstrated project management experience preferable with different markets and project types  
  • Ability to build strong relationships with business stakeholders, including senior managers and 3rd party vendor executives, and to influence and be persuasive 
  • Service Transition ITIL process knowledge and experience 
APPLY HERE
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