JOB ROLE AND RESPONSIBILITIES:

Scope:

• Be involved in SAP Projects that are in progress within Inchcape bringing technical support.

• Proactively execute technical tasks to guarantee the quality of our SAP Systems.

• Be the second level of support within the Event Management Process.

 

Strategy & Planning

• Plan all technical activities within SAP systems.

• Support the improvement of Team’s internal processes.

Operational Management:

• Ensure compliance of the Service Request, Change and Incident Management Processes.

• Execute SAP Basis tasks to maintain or update Inchcape’s systems.

• Monitor all SAP systems as a Second Level of Support.

• Delivers monthly reports about the status of Inchcape’s systems.

Formal Education & Certification:

University degree in the field of computer science, management information systems or a related discipline.

SKILLS AND EXPERIENCE REQUIRED:

Knowledge and Experience

• Operating System (Windows and/or Linux). • Database Administration for SAP Systems (MS SQL, ASE and/or HANA).

• Basic Networking Knowledge.

• Experience supporting SAP systems as SAP NetWeaver Consultant.

• Previous experience in SAP Implementation and Migration Projects.

• ITIL

Personal Attributes

• Ability to prioritize and execute tasks in a high-pressure and high-paced environment. • Good understanding of the organization’s goals and objectives.

• Strong interpersonal, written, and oral communication skills and ability to present ideas in a user-friendly language.

• Ability to write & present technical & design documents.

• Able to conduct research into issues and products as required, and document outcomes.

• Highly self-motivated and directed.

• Strong customer service orientation.

Work Conditions

• Rotating shifts including night shifts and weekends.

Key relationships

• SAP Service and Support Manager - DDC

• SAP Technical Manager – DDC

• SAP Consultants – DDC

• SAP Project Managers.

• End-Users of the different Markets.