Inchcape Digital
SAP Basis Specialist

Purpose of role

The Basis Specialist role will be responsible to ensure the availability and performance of all SAP Systems across all Inchcape’s markets.

Inchcape Digital

Job role and Responsibilities:

• Be involved in SAP Projects that are in progress within Inchcape bringing technical support.
• Proactively execute technical tasks to guarantee the quality of our SAP Systems.
• Be the second level of support within the Event Management Process.

Strategy & Planning
• Plan all technical activities within SAP systems.
• Support the improvement of Team’s internal processes.

Operational Management:
• Ensure compliance of the Service Request, Change and Incident Management Processes.
• Execute SAP Basis tasks to maintain or update Inchcape’s systems.
• Monitor all SAP systems as a Second Level of Support.
• Delivers monthly reports about the status of Inchcape’s systems.

Formal Education & Certification:
University degree in the field of computer science, management information systems or a related discipline.

Skills and Experience Required:

Knowledge and Experience
• Operating System (Windows and/or Linux).
• Database Administration for SAP Systems (MS SQL, ASE and/or HANA).
• Basic Networking Knowledge. (Desirable)
• Experience supporting SAP systems as SAP NetWeaver Consultant.
• Previous experience in SAP Implementation projects. (Desirable).

Personal Attributes
• Ability to prioritize and execute tasks in a high-pressure and high-paced environment.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills and ability to present ideas in a user-friendly
• Ability to write & present technical & design documents.
• Able to conduct research into issues and products as required, and document outcomes.
• Highly self-motivated and directed.
• Strong customer service orientation.

Work Conditions
• Rotating shifts including night shifts and weekends.

Key relationships
• SAP Service and Support Manager - DDC
• SAP Technical Manager – DDC
• SAP Consultants – DDC
• SAP Project Managers.
• End-Users of the different Markets.

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