Job role and Responsibilities:

Scope:

• The IT Cloud Engineer Senior will work closely with the NCI project & service delivery area on the DDC (Colombia and Philippines)
• The services will be provided to worldwide Inchcape markets.
• Will support the Obeservability platform tools, according to the Enterprise strategy designed by the architecture team.
• Active participation on the projects and oversee the deployment process to align the implementation with the architecture proposed.
• Must operate and maintain monitoring tools in the cloud platforms.
• Whiling to work in a 7 x 24 shift times for planned activities or on call/stand by shifts.

Strategy & Planning:

• Develop, document, communicate, and enforce a technology standards policy.
• Participate in researching activities on emerging technologies in support of infrastructure development efforts and recommend improvements actions regarding the monitoring and operational events.
• Execute test plans to check infrastructure and systems technical performance. Report on findings and make recommendations for improvement.
• Work closely with project management team, key stakeholders from other DDC Platforms.
• Escalate to others groups, platforms or high level management.

Operational Management:

• Collaborate with end users and senior management to define business requirements for complex systems development and gain buy-in for all infrastructure plans.
• Review new and existing IT projects, systems design, and procurement/outsourcing plans for compliance with IT standards and architectural plans.
• Participate in the DDC’s Business Continuity plan and disaster recovery plan.
• Operate and maintain overall internal services into the Observability Clouds Platforms (Update, patching, back ups, access management, interfaces, monitoring etc.)

Formal Education & Certification:

• Four-year university degree or college diploma in the field of computer science and 8 years equivalent work experience.
  1. Certifications in Azure fundamentals (AZ-900) and Azure DevOps (AZ-204)
  2. Proven knowledge and desire certification of Azure Administrator Associate (AZ-104)

Skills and Experience Required: 

Knowledge and Experience

• 8 years or overall experience and successful administering Cloud tenancies or private cloud environments.
• Exceptional knowledge of infrastructure maintenance and delivery within an enterprise environment.
• Broad knowledge of current infrastructure technologies.
• Managing infrastructure for complex cloud applications.
• Experience presenting technical cloud principles, designs and Automation / monitoring systems tools.
• Backup and disaster recovery tools management experience in Azure and AWS Platforms.

Technology:

• System administration (Linux and Windows) at the command-line level.
• Enterprise data centre infrastructure (compute, storage, networking, security, DR)
• knowledge on Azure or GCP cloud services.
• Knowledge about basic Cloud security concepts
• Knowledge of configuring and deploying Azure Monitor Alerts, Azure Automation and Azure Insights.
• Knowledge building Azure Log Analytics Workspaces
• Microsoft Office 365 / OneDrive / SharePoint / Teams configuration management
• Knowledge in monitoring event analysis with Apigee y Cysiv.
• Knowledge of Azure Monitor, Insights, Google Analytics , Cloud Monitoring and AWS CloudWatch tools. (Monitoring and Observability)
• Experience with Azure Migrate.
• Experience in Mail Services migration from different platforms to O365.

Personal Attributes

• Ability to prioritize and execute tasks in a high-pressure high-paced environment and make sound decisions.
• Experience working in a team-oriented, collaborative environment.
• Demonstrated leadership and personnel/project management skills.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills and ability to present ideas in a user-friendly language.
• Ability to write & present technical & design documents.
• Able to conduct research into issues and products as required, and document outcomes.
• Highly self-motivated and directed.
• Strong customer service orientation.
• English spoken and written.

Work Conditions

• Available to work in different time zones and 7x24 shifts.
• Some afterhours work will be required to join online meetings with global team members.
• Monday – Friday, office hours, and some stand by for incidentes or programmed activities.
• Possibility to adjust to shif-times within business hours to cover a follow the sun service.

Key relationships

• Global Head of DDC NCI Platform.
• Global NCI Operation Manager
• Global Enterprise Architect, who will set long term priorities for global applications.
• Global Product Owners / Managers
• Global Head of IT Security
• Heads of Application Support in global markets
• PMO, project leads and service delivery leads.
• Regional Infrastructure Managers.
• Global Head of DDC Security platform.