JOB ROLE AND RESPONSIBILITIES: 

Scope:

• The IT Systems Engineer Specialist will work closely with the NCI project & service delivery area on the DDC (Colombia, Chile and Philippines)
• The services will be provided to regional or worldwide Inchcape markets.
• Will support, design, and apply the strategic infrastructure plan, according to the Enterprise strategy designed by the company.
• Must be part of the design process and evaluate (architecture, technology, costs) for Cloud & on-premises environments.
• Active participation on the projects, designing the technical solution and oversee the deployment process to align the implementation with the architecture proposed.
• Will work in the operation including the Server administration (physical and logic admin), maintain the operation systems, the storage, the patching process, Back up process and manage the internal operation services as Active directory services, create and delete users, federation services and identity services.

Strategy & Planning

• Act as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.
• Lead, coordinate and participate in key process improvements as they relate to the client/server environment.
• Coordinate and collaborate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of corporate servers to meet business demands.
• Establish and implement policies, procedures, and technologies (including firewalls) to ensure server security.
• Assist in designing and implementing data center/server room security features, including HVAC control, environmental alarms, access restrictions, and so on.

Operational Management:

• Serve as cornerstone for escalating server issues; provide timely response to customer escalations.
• Perform file system configuration and management; define and perform server backups and recovery procedures.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Provide Web administration support by overseeing and maintaining Web server functions, such as assuring logging and metrics data are stable.
• Monitor and test system performance and provide performance statistics and reports.
• Create shell scripts as required.
• Manage enterprise directory services and supporting server infrastructure.
• Define and implement strategies for integrating disparate operating environments.
• Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance.
• Develop and maintain training materials and server documentation.
• Manage and/or provide guidance to junior members of the team.
• Whiling to learn and support cloud services as Azure, Gcloud.

Formal Education & Certification:

• University degree in the field of computer science or management information systems or a related discipline and/or 8 years equivalent work experience.
• Certifications in MS Windows server, Exchange, Hyper-V.
• Certifications in Azure foundation.
• Certifications in Linux, Redhat
• Certifications in VMWare or Hyper-V
• Itil v3 foundation and Agile Scrum desired.

SKILLS AND EXPERIENCE REQUIRED: 

Knowledge and Experience

• At least 6 years’ equivalent work experience in a senior technical analytical position responsible for managing server environments.
• Advanced knowledge of at least 3 of the following: NT, W2K, RedHat, Linux, Exchange, SQL, IIS, Proxy, Apache, Squid, SendMail, Site Server, ASP, or XML.
• Exceptional abilities at load balancing, clustering, and caching procedures and processes.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment, including SCSI, RAID, and I/O topology.
• Experience with server performance tuning and monitoring tools.
• Full knowledge Windows AD, Azure AD and AADDS (Azure SaaS AD)
• Strong understanding Windows 10 based desktop configuration & base imaging (SysPrep knowledge etc)
• Intermediate Networking knowledge / IP address schema / Network Routing Table knowledge / Network Security
• Strong Microsoft Office 365 / OneDrive / SharePoint / Teams management
• Office 365 migration tools
• Knowledge about the ADConnect and multiple AD synchronization with Office 365.
• Strong understanding Federation environments
• Experiences in Cloud migration (Cloud to Cloud- Onprem to Cloud)
• Expert Windows server, Linux and virtual environment (VMWare, KVM, Hyper-V, Nutanix)
• Familiarity with TCP/IP and network protocols, and operating system configuration.
• Working technical knowledge of scripting code using Perl, CGI, C, shell, and […] scripting tools.
• General knowledge of storage technologies such as SAN or NAS, as well as Active Directory/Global Catalogue.
• Business process and reengineering experience, as well as an understanding of the relationship between processes and policies.
• Proven knowledge of systems development life cycle methodologies.

Personal Attributes

• Ability to prioritize and execute tasks in a high-pressure high-paced environment and make sound decisions.
• Experience working in a team-oriented, collaborative environment.
• Demonstrated leadership and personnel/project management skills.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills and ability to present ideas in a user-friendly language.
• Ability to write & present technical & design documents.
• Able to conduct research into issues and products as required, and document outcomes.
• Highly self-motivated and directed.
• Strong customer service orientation.
• English spoken and written.

Work Conditions

• Available to work in different time zones.
• Some afterhours work will be required to join online meetings with global team members or support technical changes.