Purpose of Role:
We are looking for a Project Manager with experience supporting Jira and Confluence as Administrator to join a lean, new team specializing in Jira administration. We will trust in your experience to help manage the environment and make major decisions on how these products can be used to their fullest potential by colleagues across the firm.
You will help maintain, upgrade, grow, and operate the Atlassian application infrastructure itself, along with implementing new workflows and supporting our existing Jira workflows and business processes.
Coordinate the correct SM project execution for Merge and Acquisitions projects (not limited to), including: plan definition, cross interactions with Service Management and platform areas, and the defined regional / market POC / SDMs, prepare status reports, risk and issues management .
Support the Project and transition Deployments - Using an integrated approach with Projects, aligned to project delivery objectives and phases
Perform follow-ups on projects or transition processes related to any cross-functional platform, area, or market involved.
Ensure all the requirements are met to achieve a great service quality from Service Management to the new business and internal platforms.
Job Role and Responsibilities:
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In accordance with the Global Support Model, take ownership for L2 support for global Jira Software & Confluence within the global IT services as outlined below and triage to the appropriate engineers |
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Liaise appropriately with L3 support engineers to resolve key tickets and troubleshoot problems |
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Delivering Merge & Acquisitions Projects in line with recognized best practice methodology to meet Operational requirements (managing risk, governance, quality assurance, issue resolution, reporting) for services supported by DDC |
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Developing Merge & Acquisitions plans, ensuring deliverables and milestones are met |
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Providing appropriate co-ordination and integration support during Merge & Acquisitions end-to-end |
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Prepare Service Management status report according to Merge & Acquisitions requirements Attend Merge & Acquisitions follow-up meetings and present Service Mgt results. |
Skills and Experience Required:
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ITIL Service Management Framework knowledge (ITIL v4 Foundation preferred) |
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Working knowledge of Jira Software & Confluence; as administrator or working towards this |
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Demonstrated project management experience preferable with different markets and project types Ability to build strong relationships with business stakeholders, including senior managers and 3rd party vendor executives, and to influence and be persuasive Strong interpersonal, collaboration and communication skills Strong negotiation skills with the ability to resolve conflicts and problems and follow through to completion Strong planning and managing delivery to plan as well as good organizing skills Exceptional focus on quality and strong attention to detail Service Transition ITIL process knowledge and experience Strvice orien customer-service |
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Ability to effectively prioritize and execute tasks in a high-pressure environment |
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| Strong interpersonal and oral communication skills |
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Fluency in English required |
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On-call availability is required |
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